Refund policy

Return and Refund Policy

We want you to be happy with your purchase from Oak Crest Alpacas and More. If you are not completely satisfied with your purchase we accept returns within 30 days of delivery. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. 

Customers are responsible for the cost of return shipping except in the case of defect. 

To start a return, you can contact us at oakcrestalpacas@gmail.com. 

If your return is accepted, we’ll send you  instructions on how and where to send your package. 

You can always contact us for any return question at oakcrestalpacas@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at oakcrestalpacas@gmail.com.

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